robi9 Terms and Conditions

These terms and conditions form a legal agreement between robi9 and its users. By accessing robi9's website or mobile application, creating an account, or using any of its services, you automatically agree to these terms.

In this document, "we", "us" and "platform" refer to the company operating robi9. "You" or "user" refers to anyone using robi9's services.

robi9 reserves the right to change these terms at any time. Continued use of the service after any changes means you have agreed to the updated terms.

2.1 Age Requirement

Users must be at least 21 years old to register an account on robi9. Account registration by minors is strictly prohibited. Accounts created with a false age will be closed immediately and the balance may be forfeited.

2.2 One Person, One Account

Each person may hold only one account. Creating multiple accounts on the same device, the same IP address, or for members of the same household is not permitted. If multiple accounts are detected, all of them will be closed.

2.3 Accurate Information

Providing complete, accurate and up-to-date information at registration is mandatory. Incorrect name, date of birth or contact details may result in account suspension. If any information changes, it must be updated through customer support.

2.4 Account Security

It is the user's responsibility to keep their account password and login credentials secure. Sharing or transferring an account to a third party is strictly prohibited. If you suspect unauthorised access, contact customer support immediately.

robi9 reserves the right to verify a user's identity at any time. Verification may be required especially for withdrawals, large transactions or suspected suspicious activity.

Any one or more of the following documents may be requested for verification:

• National ID Card (NID)
• Certified copy of passport
• OTP for mobile number verification
• Proof of ownership of the payment method

If verification documents are not submitted within the specified time, withdrawal access will be temporarily suspended. Once verification is complete, the account will function normally.

4.1 Deposits

bKash, Nagad, Rocket and Upay can be used to deposit at robi9. The minimum deposit amount is ৳300. Funds must be sent from your own payment method — third-party accounts cannot be used.

4.2 Withdrawals

Withdrawals must be made using the same payment method — bKash, Nagad, Rocket or Upay — that was used for the deposit. The minimum withdrawal amount is ৳800. Withdrawals are generally processed within 10 to 45 minutes.

4.3 Transaction Responsibility

robi9 is not responsible for transactions sent to an incorrect number. For any transaction issues, contact customer support with documentation. Transactions identified as fraudulent or suspicious will be held pending investigation.

5.1 Welcome Bonus

A 150% bonus is available on the first deposit at robi9, up to a maximum of ৳10,000. For example, a deposit of ৳1,000 earns a bonus of ৳1,500, giving a total balance of ৳2,500 — and to withdraw this bonus, you must wager 25 times the bonus amount, i.e. ৳1,500 × 25 = ৳37,500.

5.2 General Bonus Terms

• A bonus applies only to the account for which it was offered.
• Withdrawals from a bonus are not allowed before the wagering requirement is met.
• Multiple bonuses cannot be active at the same time unless stated otherwise.
• robi9 reserves the right to change or cancel any promotional offer at any time.
• If bonus abuse is found, the bonus will be cancelled.

5.3 VIP Program

robi9's VIP program has three tiers: Bronze, Silver and Gold. Each tier offers weekly cashback — up to 0.5% for Bronze, 1.0% for Silver and 1.5% for Gold. Cashback is calculated on the total net loss for the week. Example: if a Silver member's net loss in a week is ৳20,000, the cashback is ৳20,000 × 1.0% = ৳200.

6.1 Bet Acceptance and Cancellation

robi9 reserves the right to reject any bet without stating a reason, particularly in cases of technical errors, pricing discrepancies or suspicious activity.

6.2 Incorrect Odds

Bets placed at incorrect odds due to a technical error will be cancelled and the original stake will be refunded. Any winnings received in such cases may be reclaimed.

6.3 Casino Games

Casino game results are determined by Random Number Generator (RNG) technology. The RTP (Return to Player) rate for each game is set by the game provider and may vary.

6.4 Live Casino

Live casino games are played with a real-time dealer. If a game is interrupted due to a connection issue, robi9 will settle the result according to the applicable rules.

The following activities are strictly prohibited on robi9:

• Money laundering or conducting suspicious financial transactions.
• Placing bets using bots, scripts or automated software.
• Exploiting system vulnerabilities or technical errors to gain an unfair advantage.
• Bonus abuse, including collecting bonuses through multiple accounts.
• Selling or transferring an account to a third party.
• Harassing or abusing other players or staff.
• Operating an account with false information for dishonest purposes.

If any of the above activities are proven, the account will be closed immediately and all balances may be forfeited.

8.1 Closure at User's Request

Users may close their account at any time by contacting customer support. It is advised to settle all bets and withdraw any available balance before requesting closure.

8.2 Closure at robi9's Initiative

robi9 may suspend or permanently close an account due to rule violations, evidence of fraud or prolonged inactivity. The user will be notified by email in such cases.

8.3 Self-Exclusion

Users who wish to take a break from gambling may use the self-exclusion feature. For more details, see our Responsible Gaming guidelines.

robi9 accepts no liability for the following:

• Loss or missed bets caused by internet disconnection.
• Technical issues with third-party software or providers.
• Loss resulting from a user leaving their account credentials unsecured.
• Betting losses due to normal market fluctuations.
• Temporary service disruption caused by unexpected technical failures.

robi9 continually works to ensure the highest quality of service, but liability for loss in any unforeseen situation is limited to what is permitted by law.

robi9 is committed to protecting users' personal information. All data is kept secure using SSL encryption and modern security technology. Personal information is never sold or rented to third parties.

For details on how data is collected, stored and used, please read our Privacy Policy. The Privacy Policy is also considered part of these terms and conditions.

Users may contact customer support at any time to view or update their personal information.

robi9 believes that gambling is a form of entertainment, not a source of income. We encourage all users to play responsibly. All casino and betting activities are for users aged 21 and above only.

To learn more about setting play limits, cooling-off periods and self-exclusion, visit our Responsible Gaming page. If you are having difficulty controlling your play, please contact customer support.

robi9 actively works to prevent problem gambling. If concerning behaviour is identified, the platform may reach out proactively.

robi9 reserves the right to partially or fully change these terms and conditions at any time. For significant changes, users will be notified by email or through a notification on the platform.

Continued use of the service after updated terms are published means you have agreed to the new terms. It is therefore recommended that you visit this page regularly.

If you have any questions about these terms or would like more information, look for answers on our FAQ page or contact us via 24/7 live chat.

The latest version of these terms and conditions is always available on this page. Previous versions no longer apply.