robi9 Privacy Policy
Your personal information matters to us. This policy explains in detail what kind of information robi9 collects, how it is used, and what steps are taken to keep your information secure.
Introduction and Applicability
robi9 is an online gaming and betting platform serving users in Bangladesh. This privacy policy ("Policy") explains what personal information robi9 collects when you use its website, applications, and related services, how that information is processed, and what your rights are as a user.
This policy applies to all robi9 services — from browsing the website to registering an account, making deposits, withdrawing funds, playing games, and contacting customer support. This policy should be read alongside our Terms and Conditions, as both complement each other.
In this policy, "you" or "user" refers to any person who uses robi9's services or visits the website. "We", "our", or "robi9" refers to the company that operates the platform.
What Information We Collect
Registration and Identity Information
Information you provide when opening an account is collected:
- Full name
- Date of birth and age verification details
- Mobile number and email address
- Username and password (stored in encrypted form)
- Details from documents submitted for identity verification
Financial Transaction Information
Information related to deposit and withdrawal processes:
- Payment method name (bKash, Nagad, Rocket, Upay)
- Transaction amount and time
- Transaction ID and reference number
- Last few digits of the payment account number
- Account balance and bonus history
Gaming Activity Information
Information about your gaming history and behaviour:
- List of games played and betting history
- Records of wins and losses
- Session duration and activity type
- Bonus usage history
- VIP level progress details
Technical and Device Information
Technical information collected automatically:
- IP address and approximate geographical location
- Device type, operating system, and browser version
- Cookie and session identifier information
- Login time, logout time, and connection type
- Page views and navigation patterns
Communication and Support Information
When you contact robi9 via live chat or email support, the content of those conversations, complaint details, and resolution information are stored. This is used to maintain service quality and provide better support in the future. For more details on customer support, see the FAQ section.
Purpose of Using Information
robi9 uses collected information for specific and legitimate purposes. Details are described below:
3.1 Account Management and Service Delivery
Information is used to create your account, verify identity, ensure secure login, and process payments. It is also needed to keep gaming services running smoothly and to resolve technical issues.
3.2 Security and Fraud Prevention
Information is analysed to detect irregular or suspicious activity on the platform, prevent multiple accounts, and protect against financial fraud. These measures help keep your account and funds secure.
3.3 Service Improvement and Personalisation
By analysing user preferences and behaviour, robi9 continuously improves its game selection, promotional offers, and user experience. This information is never sold to third parties for marketing purposes.
3.4 Ensuring Responsible Gaming
We monitor gaming patterns so we can identify potentially problematic behaviour and provide support where needed. Ensuring responsible gaming is one of our core responsibilities.
3.5 Communication and Notifications
Your mobile number and email are used to send transaction confirmations, account security alerts, promotional updates, and notices of policy changes. You can update your preferences in account settings at any time to stop receiving promotional communications.
Cookies and Tracking Technology
The robi9 website uses various types of cookies and similar technologies. Cookies are small data files stored in your browser or on your device.
Essential Cookies
These cookies are essential for the website's core functions. They are used to maintain login sessions, store security tokens, and process transactions. These cookies cannot be disabled.
Analytical Cookies
These collect website usage statistics to help improve service quality. They do not directly identify the user — data is analysed in aggregate form.
Preference Cookies
These save your language preferences, display settings, and customisations so you do not need to set them up again on your next visit.
Cookie Controls
You can block non-essential cookies by changing your browser settings. However, doing so may cause some features to not work correctly.
Sharing Information with Third Parties
robi9 does not sell your personal information or transfer it to third parties for marketing purposes. However, limited information may be shared in certain specific situations:
5.1 Service Provider Partners
Necessary transaction information is shared with mobile financial services such as bKash, Nagad, Rocket, and Upay for payment processing. Game software providers also receive limited technical data — only the portion needed to operate the games.
5.2 Legal Obligations
If disclosure of information is required under a legal directive or court order, it will be done in compliance with applicable law. Only the minimum necessary information will be provided in such cases.
5.3 Fraud Prevention and Security
In the event of serious security threats or financial fraud, relevant information may be shared with the concerned authorities or security agencies. This is necessary for overall platform security.
Data Security Measures
robi9 has implemented industry-standard technical and organisational measures to keep your personal and financial information secure. These measures are continuously updated:
SSL/TLS Encryption
All data transmitted between your device and our servers is protected with SSL encryption, making it impossible for third parties to read.
Password Security
Your password is never stored directly — it is kept only as an encrypted hash, meaning even our staff cannot see your password.
Two-Factor Authentication
OTP-based two-factor authentication makes unauthorised access to your account significantly harder.
Secure Data Storage
Collected information is stored on secure servers where access is strictly limited and only authorised staff can access the data they need.
Access Controls
Staff are given access only to the information required for their role. All access is logged and reviewed regularly.
Regular Security Audits
Regular audits and penetration testing are conducted to identify security vulnerabilities, and identified issues are resolved promptly.
Data Retention Period
robi9 does not retain your information longer than necessary. The retention period depends on the type and purpose of the information:
Account Information
All account information is retained while your account is active. After the account is closed, certain information may be kept for a defined period to meet legal and accounting requirements.
Financial Transaction Records
All financial transaction records are kept for an extended period to meet applicable financial regulations and audit requirements. This information may also be used in dispute resolution and fraud investigations.
Communication Records
Customer support conversations are retained for a set period for service quality review and training purposes. After that period, they are securely deleted.
Your Rights and Controls
robi9 believes you should have control over your personal information. Your rights are described below:
Right to Access Information
You can request a copy of the information robi9 holds about you at any time. The information will be provided within a reasonable time after the request is received.
Right to Correct Information
You have the right to correct any inaccurate or outdated information in your account. This can be done through account settings or via support channels.
Request to Delete Information
You can request to close your account and delete the associated information, though certain information may need to be retained for a defined period due to legal obligations.
Opt Out of Marketing Communications
If you do not want to receive promotional emails or messages, you can easily turn this off in account settings or through live chat. Transaction and security notifications will continue regardless.
Protection of Minors' Information
All robi9 services are strictly for individuals aged 21 or above (21+). We do not knowingly collect information from minors or allow them to create accounts.
An age verification process is carried out at the time of account registration. If there is reason to believe that a minor is using an account, that account will be suspended immediately and the associated information will be deleted.
A request to parents and guardians: please use parental control tools to prevent underage children from accessing online gaming platforms.
Policy Changes and Updates
robi9 reserves the right to update this privacy policy as needed. The policy may be revised in response to service improvements, changes in technology, or legal requirements.
For significant changes, you will be notified in advance via your registered mobile number or email. The date of any change will always be noted at the top of this page under "Last Updated".
Continuing to use robi9 after a change takes effect will be taken as your acceptance of the updated policy. If you object to a policy change, you have the right to stop using the service and request account closure.
Privacy Contact
If you have any questions, comments, or complaints about this Privacy Policy, please contact our customer support team. We provide support in Bengali and English via 24/7 live chat and email.
Email us at:
If you want to learn more about our privacy practices or exercise any of your rights regarding your information, let us know via live chat. Our team will process your request as soon as possible.