robi9 FAQ — Deposits, Withdrawals and Accounts

Withdrawal requests at robi9 are usually processed within 10 to 45 minutes. The time also depends on your mobile banking service's own transaction speed. In most cases funds arrive quickly after submitting a request, though it may take a little longer during busy periods. If more than 45 minutes have passed, contact us via live chat.

The minimum withdrawal amount at robi9 is ৳800. Withdrawal requests below this amount will not be accepted. Before withdrawing from your balance, make sure the amount is at least ৳800. This rule applies equally to all methods — bKash, Nagad, Rocket and Upay.

If more than 45 minutes have passed since your withdrawal request and the money still hasn't arrived, first check the statement in your mobile banking app. Sometimes notifications are delayed even though the transaction has already gone through. If you still haven't received it, contact robi9 live chat or email support with your transaction ID.

Yes, withdrawals at robi9 are available 7 days a week, 24 hours a day — at night and on public holidays too. Since bKash, Nagad, Rocket and Upay are all mobile banking services that run around the clock, there is generally no break in processing. Even late at night, processing time stays within 10–45 minutes.

There are four mobile banking methods available for withdrawals from robi9: bKash, Nagad, Rocket and Upay. The minimum withdrawal amount is ৳800 for each method and the usual processing time is 10–45 minutes. When withdrawing, you must use an active account registered in your own name.

No, bonus funds cannot be withdrawn directly. robi9's welcome bonus is up to 150% (maximum ৳10,000), but to withdraw this bonus you must wager the bonus amount 25 times. Example: if you deposit ৳1,000 the bonus is ৳1,500 and your total balance is ৳2,500 — before withdrawing you must place bets totalling ৳1,500 × 25 = ৳37,500. The full bonus rules are available on the Terms and Conditions page.

To deposit at robi9 with bKash, first log in to your account. Then go to the Cashier or Deposit section, select bKash and complete the payment to the number shown. The minimum deposit is ৳300. Make sure to save the transaction ID when making the payment — you will need to provide it to support if there is an issue.

The process for depositing with Nagad is the same as with bKash. Log in to your robi9 account, go to the Deposit option, select Nagad and send money to the number shown. Make sure the amount sent is at least ৳300. Deposits are usually added to your balance within a few minutes.

robi9 currently supports four mobile banking methods for deposits: bKash, Nagad, Rocket and Upay. Rocket is the mobile wallet service from Dutch-Bangla Bank. The minimum deposit is the same for all methods — ৳300. The methods are easy to use and most transactions are completed within a few minutes.

If a deposit hasn't appeared in your balance, first wait a few minutes as there can sometimes be a slight delay in server communication. If the balance still hasn't updated after 10–15 minutes, contact robi9 live chat or email support with your mobile banking transaction ID. The support team will resolve the issue promptly.

Your first deposit at robi9 earns a 150% welcome bonus, up to a maximum of ৳10,000. For example: depositing ৳13,400 gives a bonus of ৳10,000 and a total balance of ৳23,400 — to withdraw this bonus you must place bets totalling ৳10,000 × 25 = ৳2,50,000. The bonus is available once only and the full eligibility rules are detailed on the Terms and Conditions page.

Yes, Upay is one of the supported deposit methods at robi9. Follow the same process as bKash or Nagad — log in to your account, select Upay from the Deposit section, send money to the number shown and make sure you send at least ৳300. Once the transaction is successful, your balance will be updated within a few minutes.

There are two main ways to contact robi9: 24/7 live chat and email support. Live chat is accessible from any page on the site and gets you a fast response. Email takes a little longer but is convenient for describing detailed issues. Both Bengali and English are supported in either channel.

Yes, the robi9 support team can assist in both Bengali and English. Full support in Bengali is available with Bangladeshi players in mind. You can ask your questions in whichever language you are most comfortable with.

Having the following information ready before contacting support helps resolve issues faster: your robi9 username or registered mobile number; the nature of the issue (deposit, withdrawal, login, game, etc.); the relevant transaction ID or reference number; the date and time when the issue occurred. Providing this information allows the support agent to help you more quickly.

Yes, robi9 support is available 7 days a week, 24 hours a day — that is, 24/7. Whether it is late at night during a BPL or T20 match, or early in the morning when you run into an issue, you can get help immediately via live chat. There are no set office hours.

To reach robi9's email support, send an email with a detailed description of your issue, your username and any relevant transaction details. You will find the official support email address on the About Us page. Live chat gets a faster response than email.

To create a new account at robi9 you need an active Bangladeshi mobile number, a unique username and a strong password. An OTP verification code will be sent to your mobile during registration. Please note that the minimum age to play at robi9 is 21+. Opening an account is completely free and the process is straightforward.

A strong password is important for keeping your robi9 account secure. Choose a password of at least 8 characters that includes a mix of uppercase letters, lowercase letters, numbers and special characters. Avoid easily guessable passwords such as your name, date of birth or "123456". If you forget your password, click the "Forgot password?" option on the login page.

No, each player is allowed only one account at robi9. Opening or operating multiple accounts is against robi9's rules and may result in account suspension or closure. If you are having trouble logging in to your existing account, contact support directly.

Certain personal details can be updated from your account settings after logging in. However, changes to important information such as your full name or mobile number may require identity verification. For this type of change, contacting the support team directly is the best approach. To learn more about responsible gaming, read the Responsible Gaming page.

You must be at least 21 years old to open an account and take part in any casino or betting activity at robi9. The platform is strictly prohibited for anyone under 21. Age verification is carried out during registration and at the time of withdrawal. This is an important part of our responsible gaming policy.

If you are having trouble logging in, first make sure you are entering your username and password correctly (check that Caps Lock is off). If you have forgotten your password, use the "Forgot password?" option — an OTP will be sent to your registered mobile. If the issue is still not resolved, contact robi9 live chat support. Priority assistance is also available for robi9 VIP members.