Play responsibly,
enjoy safely
Betting and casino games at robi9 are entertainment — not a way to earn income. We provide several tools and support options to help you stay in control at all times. You can learn about them in detail on this page.
Why responsible gaming matters
At robi9, we believe betting and online casino gaming should be done with full awareness and within your own means. Every game outcome depends on chance — no strategy or series of bets can guarantee a win. So before you play, decide exactly how much time and money you are willing to spend.
Like any form of entertainment, gaming requires control. When playing starts to feel like stress rather than fun, or when you feel the urge to keep betting to recover lost money, seeking help is not a weakness — it is the right step. Our FAQ section has answers to many more questions about responsible gaming.
robi9 is not just a betting platform — we care about the wellbeing of our users. Any registered member can set deposit limits, manage their playing time, and request a cooling-off period or permanent self-exclusion if needed. To learn more about robi9, read our About Us page.
Please note: opening an account or placing any bet on robi9 is strictly prohibited for anyone under 21. If you suspect a minor you know is using this platform, please inform our support team immediately. Our Terms and Conditions page contains the full guidelines on age requirements and account use.
Core principles
- Gaming is for entertainment only
- Never bet beyond your budget
- Do not chase losses
- Take a break when you need one
- Age limit of 21+ is mandatory
Stay in control — available tools
At robi9, you can set your own gaming limits. To use these tools, contact us via live chat or email.
Deposit limits
Set a maximum deposit amount on a daily, weekly or monthly basis. Once a limit is set, lowering it takes effect immediately; increasing it requires a waiting period.
Session time limit
Set a limit on how long you play in one session. When the set time is reached, the platform will automatically alert you and prompt you to log out.
Bet limits
Decide in advance how much you will bet per bet or in total per day. This is an effective way to avoid large losses.
Cooling-off period
Temporarily close your account for a set number of days — from 24 hours to several weeks. During the cooling-off period, logging in or making transactions will not be possible.
Self-exclusion
If you want to close your account for a long period or permanently, apply for self-exclusion. This option provides the highest level of protection and can be made permanent if you wish.
Reality check
A pop-up will appear at set intervals to remind you how long you have been playing and how much you have won or lost.
To set or change any limit, contact our support team via 24/7 live chat or email.
Recognise the warning signs
If any of the signs below apply to you, stop and seek help. These are early indicators of problem gambling.
- Feeling a repeated urge to play in order to recover lost money
- Planning to stop playing but returning again and again
- Withdrawing money from household expenses or emergency savings for betting
- Prioritising gaming over spending time at work, with family or with friends
- Lying to family about how much you are playing or spending
- Feeling restless, irritable or anxious when unable to play
- Gaming having a negative effect on your sleep, eating or mental health
Ask yourself
Ask yourself the questions below. This is not a clinical assessment, but a simple way to understand your own situation.
Where to find help
You do not have to face this alone. From robi9 support to family and professional counsellors — multiple avenues of help are available.
robi9 live chat
Contact us directly on the platform via 24/7 live chat. Our support team speaks both Bengali and English and handles matters related to self-limits or self-exclusion with full confidentiality.
Email Support
To submit a written request or file self-exclusion documents, contact our support email. You can find the email address in the account settings section.
Family and friends
Talk openly with a trusted family member or friend. They can stay by your side and encourage you to take the right steps.
Mental health counsellor
A professional psychologist or counsellor can help you understand the root cause of the issue and find a way forward. This service is available at local hospitals and clinics.
Community support organisations
In Bangladesh, there are government and private organisations for mental health and behavioural issues. A doctor or counsellor can refer you to the right place.
Support groups
Support groups made up of people facing the same issues offer the chance to share experiences. These groups play a significant role in the recovery process.
robi9's commitment
To ensure responsible gaming, robi9 takes both technical and operational measures.
Age is verified at the time of account registration. No one under 21 can sign up.
No promotional messages or offers are sent to self-excluded members.
Account security is maintained through SSL encryption and two-factor authentication.
If unusual betting patterns are detected, our team reaches out to the member.
24/7 live chat and email support in Bengali and English is always available.
Your personal information is kept secure. See our Privacy Policy for details.